{"id":3820,"date":"2022-07-21T08:06:03","date_gmt":"2022-07-21T07:06:03","guid":{"rendered":"https:\/\/www.haix.com\/fr\/?page_id=3820"},"modified":"2022-07-21T08:07:14","modified_gmt":"2022-07-21T07:07:14","slug":"made-in-europe-22-reparation","status":"publish","type":"page","link":"https:\/\/www.haix.com\/fr\/made-in-europe-22-reparation\/","title":{"rendered":"Made in Europe 22 – R\u00e9paration"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” top_margin=”10″ width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”3821″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”No Line” custom_height=”10″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#cbced0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” top_margin=”25″ width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”3822″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#cbced0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”25″][vc_column_text]\u00ab Personne ne change de voiture juste parce que les pneus sont us\u00e9s ou que le pare-brise a un impact \u00bb, explique Conny Wagner. Le m\u00eame principe s\u2019applique aux chaussures haut de gamme, comme celles que re\u00e7oit le service apr\u00e8s-vente de HAIX, qui n\u2019ont que des probl\u00e8mes mineurs ou une semelle us\u00e9e. S\u2019il y a bien une chose que la responsable du service apr\u00e8s-vente a apprise au cours de toutes ces ann\u00e9es aupr\u00e8s du sp\u00e9cialiste bavarois de la chaussure fonctionnelle, c\u2019est que \u00ab tout se r\u00e9pare facilement \u00bb. Elle dirige toutefois un service qui est loin d\u2019\u00eatre une \u00e9vidence, mais qui forme un pilier de la philosophie de l\u2019entreprise. Aujourd\u2019hui, la durabilit\u00e9 s’est impos\u00e9e comme un objectif majeur et le MADE IN EUROPE est un excellent moyen de l\u2019atteindre. \u00ab Notre service de r\u00e9paration allonge la dur\u00e9e de vie des produits que nous fabriquons ici. Il permet aussi d\u2019\u00e9conomiser des mati\u00e8res premi\u00e8res et de l\u2019\u00e9nergie \u00bb, poursuit Mme Wagner.<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”50″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#002b53″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”50″][image_with_animation image_url=”3823″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”No Line” custom_height=”50″][image_with_animation image_url=”3824″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”No Line” custom_height=”50″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”50″][vc_column_text css=”.vc_custom_1658387076201{margin-left: 10px !important;}”]Rares sont en effet les fabricants \u00e0 investir dans un service d\u2019entretien des chaussures aussi bien dot\u00e9. Ce service est bien entendu aussi un argument de vente, car pour le client, faire r\u00e9parer ou remettre \u00e0 neuf sa paire de chaussures s\u2019av\u00e8re souvent tr\u00e8s int\u00e9ressant, m\u00eame s\u2019il la porte depuis plusieurs ann\u00e9es.<\/span><\/p>\n

Le service apr\u00e8s-vente de HAIX se compose de 16 personnes, dont la moiti\u00e9 s\u2019occupe de la remise \u00e0 neuf ou \u00ab refurbishing \u00bb au sein d\u2019un \u00ab atelier \u00bb dont le r\u00f4le est loin d\u2019\u00eatre anecdotique. N\u00e9anmoins, cette \u00e9quipe reste plut\u00f4t confidentielle par rapport aux 1,5 million de paires de chaussures vendues par an. \u00ab Nous nous consid\u00e9rons comme le service client pour une voiture \u00bb, explique Mme Wagner. Les chaussures n\u2019ont toutefois pas besoin de rendez-vous r\u00e9guliers en atelier, les r\u00e9parations n\u2019\u00e9tant n\u00e9cessaires que dans de rares cas exceptionnels. Mais en cas de perte d\u2019un \u00e9l\u00e9ment, il est toujours bon de savoir vers qui se tourner. Par ailleurs, il est conseill\u00e9 de toujours confier \u00e0 un sp\u00e9cialiste l\u2019\u00e9limination des traces d\u2019usure.<\/span><\/p>\n

Passants cass\u00e9s, coque \u00e9lim\u00e9e, remplacement d\u2019une fermeture \u00e9clair d\u00e9fectueuse ou d\u2019une semelle us\u00e9e : le service apr\u00e8s-vente HAIX r\u00e9pare avec professionnalisme ce qui peut l\u2019\u00eatre. Pour reprendre cet exemple : on n\u2019ach\u00e8te pas une nouvelle voiture juste parce que les pneus sont us\u00e9s. Inversement, lorsque le v\u00e9hicule est en fin de vie, m\u00eame le meilleur garagiste du monde ne pourra pas faire de miracle. Semelle perc\u00e9e, cuir sec et cassant par manque d\u2019entretien, chaussure d\u00e9chir\u00e9e dans la pliure apr\u00e8s des ann\u00e9es d\u2019utilisation quotidienne intensive : dans ces cas-l\u00e0, le savoir-faire de Conny Wagner ne suffira pas. Lorsque des chaussures se retrouvent dans un tel \u00e9tat apr\u00e8s avoir \u00e9t\u00e9 port\u00e9es tous les jours, \u00e9ventuellement dans une atmosph\u00e8re humide, en \u00e9tant expos\u00e9es \u00e0 des buses de vapeur et des produits nettoyants agressifs, et que le cuir n\u2019a jamais \u00e9t\u00e9 nourri, elles \u00e9taient sans doute inadapt\u00e9es aux conditions d\u2019utilisation. Si bien que le meilleur service apr\u00e8s-vente n\u2019aura pas de solution \u00e0 proposer. \u00ab C\u2019est la m\u00eame chose avec une voiture \u00bb, poursuit Conny Wagner. Lorsque le bas de caisse ou des \u00e9l\u00e9ments porteurs sont compl\u00e8tement rong\u00e9s et compromettent la s\u00e9curit\u00e9 du v\u00e9hicule, il faut se demander si une r\u00e9paration a encore du sens.<\/span><\/p>\n

Cependant, nous poss\u00e9dons tous des objets auxquels nous accordons une valeur sentimentale et dont nous avons du mal \u00e0 nous s\u00e9parer. Il peut s\u2019agir d\u2019un jeans ou d\u2019un t-shirt f\u00e9tiche ou encore d\u2019une paire de chaussures ultra-confortables que vous avez port\u00e9es tous les jours pour travailler depuis des ann\u00e9es. <\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”50″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#cbced0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”50″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#cbced0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Notre service apr\u00e8s-vente en Am\u00e9rique du Nord<\/strong><\/span><\/h1>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_column_text]HAIX North America est \u00e9galement tr\u00e8s attach\u00e9 \u00e0 la qualit\u00e9 du service apr\u00e8s-vente. Avec \u00ab TOPY, Quick Cobbler Shoe Repair Experts \u00bb, HAIX a trouv\u00e9 un partenaire reconnu \u00e0 Vancouver. Willi K\u00fcmpel, ma\u00eetre cordonnier exp\u00e9riment\u00e9 de HAIX aupr\u00e8s du service apr\u00e8s-vente, s\u2019est rendu en Colombie britannique pour former des cordonniers locaux et leur transmettre pr\u00e9cieux son savoir-faire. Il leur a par exemple appris comment coudre une chaussure avec une membrane en Gore-Tex afin qu\u2019elle reste \u00e9tanche. \u00ab Nous avons donn\u00e9 quelques trucs et astuces aux techniciens locaux \u00bb, explique M. K\u00fcmpel, en mentionnant dans la foul\u00e9e l\u2019adh\u00e9sif qu\u2019il a fallu commencer par trouver, car la colle qu’il utilise habituellement n\u2019est pas disponible au Canada. Et le produit de substitution n’a pas \u00e9t\u00e9 facile \u00e0 d\u00e9nicher, car ce type d\u2019adh\u00e9sif, utilis\u00e9 par exemple pour les bottes de pompiers, devait r\u00e9ussir le test du bain de sable. Dans le cadre de ce test rigoureux inscrit dans la norme NFPA1971-2018, la botte doit r\u00e9sister 20 minutes \u00e0 260 \u00b0C sans que la temp\u00e9rature \u00e0 l\u2019int\u00e9rieur ne d\u00e9passe 44 \u00b0C. Et l\u2019adh\u00e9sif devait donc lui aussi remplir les exigences de cette norme apr\u00e8s une r\u00e9paration. Raison de plus pour confier les r\u00e9parations \u00e0 un sp\u00e9cialiste.<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”50″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”3825″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”No Line” custom_height=”50″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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