Customer Service

Your HAIX® product is one of the most important components of your equipment. This is why we care so much to offer you an all-inclusive service, leaving no questions unanswered. In the download area you will find extensive information. We will be glad to personally answer any question you might have. Please make use of the contact form – you are very welcome.

HAIX® Shoes + Inlays

The ideal combination of HAIX® shoes and orthopaedic adjustments:

According to the guideline of the professional trade association BGR 191 “Benutzung von Fuß- und Knieschutz” (“usage of foot and knee protection”) dated January 2007, orthopaedic changes of certified safety shoes are to be checked for compliance with standards.

Together with the company Springer, HAIX® has developed an orthopaedic raw insole which is tailored to all firefighter boots from HAIX® (additional model series in preparation) and can be adjusted to the wearer’s specific requirements. This type-examination tested insole conforms to guideline BGR 191 or GUV-R 191 respectively.

In order for your HAIX® shoes to comply with standards even after orthopaedic adjustments (inlay provision and/or shoe elevation), only the following insole type: „Comfort AS“ from Springer, Berlin, may be used for orthopaedic provisions. Each local orthopaedic shoemaker can order this inlay directly from Springer.

He will also obtain information about the exact procedure and costs here. The shoemaker finishes the raw insoles ordered from Springer according to the wearer’s individual requirements and adjusts them to the respective foot.

Contact address:
Hermann Springer GmbH
Lengeder Str. 52 D
13407 Berlin
GERMANY

Fon: +49 30 49 000 3 - 0
Fax: +49 30 49 000 3 - 11
www.springer-berlin.de
info@springer-berlin.de

Even heroes need to take a break sometime - and that also applies to our shoes. Your HAIX® are in good hands with us. We take care of your shoes as if they were our own.

HAIX® are worn the world over by professionals who - in their specific field - belong to the elite: Special Forces, fire brigades, rescue services. These are people who must be able to rely 100 percent on their equipment when performing their hard and often dangerous tasks.

HAIX® - is synonymous for footwear for professionals:
Shoes for our everyday true heroes.

It is their performance which motivates us - in particular with regard to service. We know just how hard they have to perform.
Speed is of the essence when it comes to performing their tasks. We certainly do not want to lag behind. Local specialists ensure that your HAIX® are ready for use as quickly as possible. Accessories can be purchased in our shop and our service hotline provides dealers and customers with advice and assistance.

• Replacement
• Resoling
• Replacement
• Repairs
  

SERVICE IS OUR PRIORITY!

Conni Wagner and Elisabeth Hochneder will make sure that service jobs run smoothly - from receipt to dispatch.

Two master shoemakers carry out repairs around the clock our in-house repair workshop.

If your feet feel as though they are on fire -
please call our emergency number!

We will rescue your HAIX® from burning!

servicehotline: +49 (0) 8751 / 86 25 - 660
request: contact form